Boden Website Review & Ratings + Boden Coupons
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Boden Website Review & Ratings + Boden Coupons

Boden: Products & Services

Boden is a clothing company dealing in both men and women's clothing as well as children wear, Boden delivers all of its clothing and accessories via mail, online and telephone across the UK, US and Germany. Boden's Outlet is located in London and has a network of pop-up shops, the most recent ones were in Reading, UK and Birmingham, UK. Boden products are ordered directly from the company catalogue or from the shops only. Boden has warehouses in Leicester in the United Kingdom and Pittston in the State of Pennsylvania, USA.

Boden: Company Background

Boden was founded in 1991 by Johnnie Boden and is headquartered in London. Boden initially launched with just 8 menswear products. In 1992 they launched their Womenswear line, which was followed by Childrenswear (Mini Boden) line in 1996. They launched their UK website in April 1999. They expanded to America in 2002. Their first warehouse in Leicester was opened in 2003. They opened their first shop in Hanger Lane, London in 2004. In 2007 their Baby Boden line for infants was launched. They expanded their business to Germany in 2007. They have a strength of 800 employees and they ship 12,500 parcels per day from their principal warehouse in Leicester. In September 2009 Boden was launched in Austria.

Boden: Customer Feedback & Reviews is a very user-friendly website with a detailed guide on its FAQ page. All concerns can be answered through their FAQ page and also they can be easily reached through online and via phone for further clarification. It maintains a rating of 4 stars on yelp based on 6 reviews, one of which states:

“I am in love with Boden.  I had never heard of them before I got a catalog in the mail.  I thought about it for a few days but in the end decided to splurge on a new trench coat using the 20% discount code they provided.  Since then I have also ordered three skirts.  Also, Boden makes me feel skinny because their US sizing is generous.  I think their prices are really reasonable given the quality and unique designs.  I love it and will definitely keep ordering from Boden! "

On Epinions, Boden is rated 3 after being reviewed by 24 customers, One snippet from a very disappointed customer states:

"I have finally learned my lesson with Boden and will never order from them again, due to their horrid customer service. This is disappointing."

Boden: Business Credibility & Trustworthiness

Boden is not accredited by the Better Business Bureau. Boden is given an F by BBB. There have been only 1 complain regarding Advertising / Sales Issues in last 3 years. There are many articles written about Boden and their clothing line on the very well known British News Paper Guardian. They have many times covered Boden and Celebrities that have been spotted wearing the Boden line. Many babies of Celebrities also sport Boden. Boden has won 6 awards as mentioned on their website which includes Marketing Week Engage Award in the CRM/ Loyalty category, Winner Best International Fashion Brand 2012 - Mini Boden etc. The founder of the company has been awarded Lifetime Achievement Award at the annual ECMOD Awards 2010, in recognition of his contribution to the catalogue and home shopping sector.

Boden: Website Popularity & Google Ranking

There is no submitted review for under Alexa. For the three-month traffic rank, the site got a global rank of 25,890. On a daily basis, visitors tend to view 9.6 pages. Another factor for the popularity of the site is the 1,683 sites linking into it. The site has 28.01% search traffic with average impact on search queries. The Google PageRank value is 5 out of 10 with estimated 169,127 unique visitors visited the site per month.

Boden: Social Media Presence

Boden maintain a blog for customers on Tumblr. Fortunately, their social networking links can be found at their website. The company is present on the prominent social networking sites these days. They are on Facebook with 153,868 likes and 3,615 talking about them. Boden can be followed at their Twitter page with 5,542 followers, 194 following, and contains 3448 tweets. They are also on Pinterest with 21 Boards, 3,480 Pins, 190 Likes, 19,386 Followers and 230 following.

Boden: Website Security & Safety

Boden encrypt your credit card information to ensure your transactions with them are private and protected. They accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. Most web browsers above version three support this security. Your payment details are held in an encrypted format until they process your order. All orders are processed on computers that are not connected to the Internet. If you are not convinced about the safety of shopping online, Boden provides you with facility of calling to place your order. After a quick search on the google diagnostics page, it was found that the site is not currently listed as suspicious. When Google visited this site, for the 14 pages tested on the site over the past 90 days, 0 pages resulted in malicious software being downloaded and installed without user consent. Furthermore, for the past 90 days, did not appear as midway for other sites to get infected with. The last time that Google visited the site is dated June 06, 2013.

Boden: Pricing & Packages

Boden offers a 100 % guarantee to its clientele who orders from them. Price range can be very competitive but is usually considered very reasonable due to their long lasting clothes. Boden has different prices on different Items. A cotton skirt can go up to 70$, a full-sleeved T-shirt is 45$ and maxi dress cost around 130$.

Boden: Shipping Rates & Policies

Boden’s shipping policy is discussed in detail on their website. Boden’s flat rate shipping and handling charge is $10. However, if more than one order is placed on the same day, Shipping will be paid only for one. Items are shipped directly from either the US or the UK and is stated to be delivered within 7-10 business days from receipt of your order. Boden promises to inform customers if an item is out of stock and when it will be available. If more than one item is being ordered the goods are usually sent in instalments if certain items are out of stock. The stated delivery period is approximate.

Boden: Payment Methods Accepted

Boden chose the Norton Secured Seal to promote trust online with its consumers.The verified payment methods provided on the sites are Credit cards by Discover, Visa, MasterCard and American Express. Alternative payment methods such as Debit Card, PayPal, EbillMe, BillMeLater, E-Check, EFT, QPass, etc are not accepted by the company at this moment. There is no indication of introduction of these alternative methods of payment anytime soon.

Boden: Returns, Refunds & Exchange Policy

Boden operates with a clear returns policy and if you return an item within 90 days of receipt, the site promises the amount you paid for the item, or offer an exchange, whichever the customer prefers. After 90 days, until one year of the order's arrival, items can be returned or replaced. So if the customer is not happy Boden will give them the option of exchanging the item or receiving a credit for the amount paid for that item. Boden prefers using Smart Label while returning items. A fee of 7$ will be deducted on refund and the process might take upto 10 to 14 days.

Boden: Product images & screenshots
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